Frequently asked questions

We greatly appreciate your choice to experience our luxurious salon and spa services. To ensure the utmost efficiency and convenience for both you and our team, we require appointments for services exceeding $50 be secured with a credit card on file at the time of booking.

In the event that you need to cancel your appointment, we understand that circumstances can arise. We ask for a minimum of 48 hours notice for cancellations, allowing us to adjust our schedule and accommodate others. For appointments canceled on the day of the scheduled service, a $30 cancellation fee will be charged to the credit card on file.

In the case of a no-show without prior communication, will result in a $30 no-show fee. We understand that emergencies and sickness can unexpectedly impact plans. If you find yourself in such a situation, we appreciate your prompt communication to make appropriate arrangements.

To ensure a smooth experience, we proactively send out an email confirmation three days prior to your appointment, followed by a text reminder 24-hours before.

We value your time, trust, and commitment to our services. Your understanding of our booking and cancellation policies helps us maintain the highest level of professionalism and above standard service quality. Thank you for allowing us to maintain a smooth operation.

At Root 319 Salon & Spa, we proudly offer a selection of top-tier products from Redken® and Dermalogica®.

Your satisfaction is paramount to us, and we're committed to ensuring your experience with our product offerings meets your expectations. Should you find yourself less than satisfied or have any queries regarding your purchase from Root 319 salon & spa, please ensure you to reach out to us within 5 business days from the date of your purchase. We're here to listen, assist, and ensure your contentment with our products.

Our team of experts are always available and ready to address any concerns or questions you may have. To improve your product performance outcome, be sure to ask any questions at the time of purchase. Your chosen professional will assist and advise you on the products that would perform best for your needs. Please use the directions on your products to see the best results. Be sure to dispose of your product when the expiration date has passed,

Thank you for allowing us the privilege of being your destination for exceptional products and services. We stand behind our products and have extensive experience and a long-standing relationship with them. We look forward to serving you with the utmost dedication and professionalism.

Our commitment to our profession doesn't end when you leave the building. If at any point after your service you find yourself in need of assistance, we encourage you to reach out to us within 5 business days from the date of your service.

While we do not offer refunds for services rendered, we are fully invested in making things right if any concerns arise, within reasonable bounds. Your peace of mind is important, and we're prepared to find solutions that align with our commitment to excellence, and your satisfaction.

To ensure the best possible results, we place great importance on clear communication. Prior to your service, we encourage you to discuss your desired outcome with our team.

Upon booking a service with our salon & spa, you’ll receive a form in your inbox. This form is tailored to each specific service we offer, gathering your vision, photos, etc. to help us understand your vision.. This allows us to set the stage for a seamless and tailored experience.

Thank you for entrusting us with your service needs. Your satisfaction is the driving force behind our commitment to deliver the highest level of service quality and professionalism. We look forward to providing you with an experience that exceeds your expectations.